DIGITAL IPAD SUBSCRIPTION FAQ

You've got questions. We've got answers!

Help Topics:  About the App  |  Issues and Subscriptions  |  Technical Support


Q. Where can I get the Atlanta magazine iPad app?
This free app is available in the iTunes store. Download it from the Apple App Store or through the Newsstand folder on your iPad desktop. (You have that folder if your iPad is running iOS 5+.) The Atlanta magazine app consists of a free library in which you can subscribe to the digital magazine or buy and manage individual issues (it also includes a free sample issue). If you are already a digital or bundle subscriber, you can log in to view your digital issues with your e-mail address and password. Please note that print-only subscribers do not get free access to the digital edition. See below in the "Issues and Subscriptions" section for instructions on upgrading your account to the print/digital bundle.


Q. What is the difference between the Atlanta magazine iPad edition and the Atlanta magazine print subscription?
Our iPad edition offers the same content and layout as our print version, and occasionally includes additional enhanced, interactive iPad-only features. Please note that this digital edition is only compatible with the iPad, not with your PC, smartphone or any other tablet device.


Q. Is there a digital edition of Atlanta magazine that's compatible with Android devices?
Yes. Zinio.com offers a PDF digital replica for viewing on tablets (Android and Apple), desktop computers and smartphones. You can also purchase Kindle-compatible subscriptions through the Kindle newsstand. Zinio subscriptions are accessed through the Zinio app, not the Atlanta magazine app.


Q. How do I get around the magazine?
Just like the paper issue, you can explore your copy of Atlanta magazine page by page or by skipping around. Swipe across with one finger to turn one story at a time, or swipe with two fingers to quickly jump among sections. You can also just press and hold your finger on the screen or tap the upper right corner to bring up the contents list and the thumbnail preview at the bottom. From here, you can simply tap to jump among sections. You can bookmark a page by tapping the upper right corner of a page, and it will appear in the Bookmarks panel.



Q. If I'm a Atlanta magazine print subscriber, is the digital version included with my subscription?
No, the digital version isn't included with print subscriptions. You can upgrade your account and add the iPad edition to your current print subscription by renewing your subscription for another year with our bundled option ($24.99/12 issues). Your print subscription will be extended for an additional year. Your iPad subscription will begin right away and will run through the expiration of your print subscription. If you are a current subscriber and wish to receive only the iPad edition, you may renew your subscription as digital only. Your digital subscription will begin immediately, and as soon as your print subscription expires, your next new digital-only subscription will take effect. We cannot offer print/digital bundles with the Zinio or Kindle digital versions.


Q. What do subscriptions cost?
A print-only subscription costs $14.99 a year, a digital-only subscription costs $14.99 a year, and a print & digital bundle costs $19.99 a year. If you purchase a digital-only subscription through Apple, you also have the option of paying $1.99 per issue if you want to be charged on a monthly basis. Single issues, including back issues, cost $4.99.


Q. I just purchased a subscription including the iPad edition through the Atlanta magazine website. How do I begin receiving copies?
If you have not yet downloaded the Atlanta magazine app from the iTunes store, please do so. This is a free app available in the iTunes store. Do not purchase anything else from within the app, as your subscription is already paid for. The first time you open the app after downloading, look for the "Library" tab on the top row navigation bar, then:
  1. Press "Sign In" or "My Account" (this varies by digital reader).

  2. Enter the e-mail address and password you set up when you ordered your subscription and hit "Log In".

  3. Close the Sign-In window and press "Library" to see the issues you are currently entitled to receive. This will be the current issue when you first subscribe, then each subsequent issue on your subscription as it is published.

  4. Press the box with the issue you wish to read.


Q. If I'm a Atlanta magazine print subscriber already, can I transfer my subscription to the iPad?
Yes, you can switch the remaining issues of your print subscription over to the iPad version by emailing customer service.


Q. I don't see the issues I've purchased or downloaded before.
If the issues you've purchased are not listed in your Library, first make sure you're on the same iTunes account you originally purchased the issues with. If so, hit the gear icon in the upper right corner of the Library tab and select "Restore All Purchases", which will allow you permissions to all issues you're entitled to. If that doesn't solve it, please let us know by contacting customer service.


Q. How do I buy more single copy issues?
Press and hold your finger on the screen to bring up the "Store" button. Tap this to access the in-app store, where you can subscribe to the magazine and buy single issues. Tap the price, confirm your purchase, and the issue will appear in your library. There you can tap the button to download it.


Q. How do I access new issues on my subscription?
If you purchase a subscription through Atlanta magazine and are using the Apple iOS 5+ operating system, new issues will download automatically in the Apple Newsstand folder. You will be notified when a new issue is available. If you are on the older Apple iOS 4 operating system, you will still get a notification from Atlanta magazine about the new issue, but it is necessary for you to download new issues manually as they become available.


Q. How do I cancel my subscription or get a refund?
To cancel your subscription or get a refund please contact customer service or call 1-800-930-3019. We can only issue refunds on iPad subscriptions purchased directly through Atlanta magazine, not through Apple iTunes.


Q. Can I transfer my subscription to another device?
You may access your purchased issues or subscription on another iPad running the Atlanta magazine app if you're signed in with the same iTunes account. Just download the app, make sure you are signed in to the same iTunes account you originally purchased the subscription with, and select "Restore All Purchases". At this time, you may not access your iTunes-purchased subscription on any device other than an iPad.



Q. My issue is stuck at the "processing stage".  What do I do?
This happens occasionally when the iPad interrupts the process of the issue. Typically restarting the app will resolve the issue. If not, you can always delete and re-install the app. You will never have to pay again for something you've already purchased, as long as you're on the same account.

On reinstall, you'll see a box asking if you wish to restore all purchases. Press "Yes".

If you miss that box, just tap "Restore All Purchases" in the Library list to get back access to all previously purchased issues and subscriptions.


Q. I don't see all the issues I've purchased.
First, make sure you're signed in to the same account you purchased the issues with. If so, select "Restore All Purchases" on the upper right-hand corner of the Library tab. If this does not solve the problem, please contact customer service.


Q. How do I delete an issue?
In your Library list, you'll see a button to the right of each issue that says Archive. Tap this button and you will delete the issue from active storage on your device. At any time, you can always re-download those issues again later at no charge.


Q. My app keeps crashing.
If you have not yet downloaded the Atlanta magazine app from the iTunes store, please do so. This is a free app available at the iTunes store. Unfortunately, some iPad 1 users have experienced problems with the app crashing. If this happens, you should be able to fix it by following these steps:
  1. Close all running apps. (Double-click the Home button, press and hold on the app icons in the bottom list until they start shaking, then tap the "X" on each to close the app.)

  2. Shut down the iPad. (Hold the Power key then slide the red bar when prompted.)

  3. Turn the iPad on again. The app should now work fine.


Q. How can I share feedback with you about the Atlanta magazine app?
Please contact customer service with your comments, insights and suggested improvements. While we can't respond to every e-mail, we will be reading every comment and doing our best to address any concerns and ideas you have about our iPad app.